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There is NO shipping and
handling charge. There are price reductions for larger quantities,
please inquire.
Frequently Asked Questions
Q: What is the cost
of shipping?
A: Shipping is FREE.
Q: How long does
delivery take?
A: Books are shipped 1-2
business days after receipt of order. Arrivals depend on your geographical
location.
Q: What are my
payment options at Borina.com?    
A: We accept all major credit
cards including Visa, MasterCard, American Express, and Discover. Money
orders are also accepted. Sorry, no personal checks.
Q: Is your website
secure?
A:
All payment transactions are linked to PayPal.
The
security of your information, transactions, and money is top priority at
PayPal. PayPal automatically encrypts your confidential information in
transit from your computer to their server using the Secure Sockets Layer
protocol (SSL) with an encryption key length of 128-bits (the highest
level commercially available). Fore more information
regarding Secure payments click here.
Q: How do I cancel
my order?
A: Please call or e-mail us
within 1-2 business days of placing your order if you wish to cancel it.
Once the books have been shipped our return policy applies.
Q: How do I request
a return or exchange?
A: Before returning a book,
you need to call or e-mail us for a return authorization number. Make sure
to include it in the package. No returns will be accepted without the
return authorization number.
Q: What is your
return policy?
A: Borina.com guarantees your
100% satisfaction when you purchase from us. If, however, you are not
fully satisfied with your purchase, return it within 14 days for an
exchange or refund. No refund will be given after 14 days.
Q: Will my personal
information be shared with other companies?
A: We take your privacy
concerns very seriously, and therefore do not sell, rent, or loan any
information regarding our customers to any third party. Any information
that you provide to us will be solely used to serve you better and to make
your shopping more complete and enjoyable.
Q: How accurate
does the picture on your website resemble the actual
book?
A:
The books seen are usually 95% true to the original with some minor
variations in color due to some digital limitations and individual browser
settings.
Q: Can I buy your
books at regular stores?
A: Yes. Our books are available for
purchase at regular stores:
"Slavejkov" Square, Sofia,
Bulgaria
Bookstore "Kanzelsberger", Vaclavske Namesti 42, Prague 1,
Czech Republic.
Q: Are all your
products shown on the website?
A: The products displayed
on the website are the ones currently available. For more titles you can
visit the archive page.
Q:
Can I publish with you?
A:
Yes. If you would like to publish with us, please e-mail us.
Q: How do I contact
Borina.com?
A: Customer service and
satisfaction are our highest priority. For any suggestions or questions
you may have, contact us at 1 443 824 6446, or e-mail us at borina@borina.com. Customers in
Bulgaria, please call or fax us at 359 2 9530642.
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